Return Policy
30-Day Return Policy
We want you to be completely satisfied with your purchase! If for any reason you wish to return your vertical bike rack, we offer a 30-day return policy under the following conditions:
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Unassembled Product:
The bike rack must be unassembled and in its original, unused condition. Returns of assembled or used products will not be accepted. -
Original Packaging:
The bike rack must be returned in its original packaging, including all components, hardware, and instructions. Please ensure everything is securely packaged for the return shipment. -
Return Authorisation:
To initiate a return, please contact us at ridenrack@gmail.com or +61 449 631 623 within 30 days of receiving your order to obtain a Return Authorisation (RA) number. Returns without an RA number will not be accepted. -
Return Shipping:
The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the product. -
Refund Process:
Once the returned product is received and inspected to ensure it meets the above conditions, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
If you have any questions about our return policy, please feel free to contact us!